Privacy Policy

1. Information We Collect

We collect personal information necessary to facilitate your vehicle hire agreements, verify your identity, and ensure safety compliance. This includes:

• Identity Details: Full name, date of birth, home address, phone numbers, and email address.
• Driver Credentials: Copies of your driver's license, licensing state/country, and validity records.
• Financial Data: Credit card details, pre-authorization security bonds, and invoice transaction records.
• Travel Records: Booking itineraries, pick-up/return times, inbound flight numbers, and GPS tracking data where active for vehicle retrieval.

2. How We Use Your Data

Your personal information is processed to run our services efficiently. We use your details for:

• Setting up and managing your reservations, rental terms, and invoicing.
• Verifying your licensing criteria with relevant state regulatory transport bodies (e.g. Transport for NSW).
• Processing tolls, traffic fines, speeding offences, and parking infringements incurred during your rental.
• Coordinating with insurance providers, claims administrators, and roadside assistance teams in the event of an accident.
• Fraud prevention and tracking stolen vehicles using built-in fleet telematics.

3. Data Sharing & Disclosure

Fixsar does not sell or trade your personal data. We disclose information to third parties only under strict service guidelines:

• Toll Operators: Linkt, E-Toll, and other highway toll networks to process your toll road passages.
• Financial Gateways: Secured PCI-compliant payment gateways to authorize bonds and charge invoices.
• Legal & Regulatory Authorities: Government bodies, transport departments, or police in response to traffic infringement notices or legal subpoenas.
• Insurance Entities: Loss damage waiver underwriters and third-party insurers in case of claims audits.

4. Data Security & Retention

We deploy strict security measures to protect your physical and electronic records:

• Encryption: Secure Socket Layer (SSL) and secure database hosting are used to transmit and store data.
• Access Limits: Only authorized administrative personnel who require customer details for rental management are granted access.
• Destruction: Financial details (like credit card numbers) are masked and destroyed once reservations are closed and bonds are returned.

5. Accessing & Updating Information

Under the Privacy Act, you have the right to request access to the personal data we hold about you and ask for updates or corrections. To make a request, or if you have any questions regarding our handling of your data, please contact our Privacy Officer directly at info@fixsarrental.com.au.